FAQ

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Can I cancel or change my order after it’s placed?

You can cancel or change your order only if it hasn’t been processed or shipped yet. Please contact us as soon as possible for assistance.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options listed at checkout.

Do you offer discounts or promotions?

Yes, we frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on special offers.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, contact our support team within 7 days of delivery with a photo of the item and your order details. We’ll arrange for a replacement or refund.

Do you offer gift wrapping or gift cards?

We currently don’t offer gift wrapping, but digital gift cards are available for purchase on our website.

How do I contact customer support?

You can reach us via email at info@clokari.com or through the contact form on our website. We aim to respond within 24-48 hours.

What happens if my package is delayed?

Shipping delays can occur due to customs, weather, or other unforeseen circumstances. If your package hasn’t arrived within the estimated delivery time, please contact us for assistance.

Do you restock sold-out items?

Some items are restocked based on demand. If an item you want is sold out, subscribe to our notifications on the product page to be alerted when it’s back in stock.

Is my personal information secure when shopping with you?

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information.

What if I ordered the wrong size or color?

If your order hasn’t been shipped yet, we can update it. If it has already been shipped, you can return the item once received (return shipping fees apply). Contact us for instructions.

How do I sign up for your newsletter?

You can sign up for our newsletter at the bottom of our homepage to receive updates on new products, promotions, and exclusive offers.